Congratulations goes out to Isabel Owen, Jordan Barrett, Garrett Ellard, and Russell Vong on achieving the May Difference Maker Award!
Every month, two company managers review all submissions from reviews, surveys, and nominations to determine who is awarded “Difference Maker” of the month.
“I am a BMW owner since December 1, 2008. And for the past 5 years, I have scoured the globe searching for an Estroil Blue M Sport line 3 Series with black rims. Even visited the BMW headquarters over in Germany last September. Who would think it would be found in Cedar Rapids of all places.
Isabel Own from you internet sales office contacted me asap from an email I sent stating interest. Then Russell Vong followed up. Russell treated me as if I was his friend from 3rd grade. Always attentive, accurate, helpful, and pleasant. Sincerity was very apparent. Russell handled my numerous requests such as specific window tinting as well as individual floor mats. Russell also never hesitated to contact me after hours – going above and beyond helping me along the sales process.
Then working with Jordan Barrett over in finance was a dream. Wish all finance managers were as accommodating, efficient, and thoughtful as he is. He even put post-it’s for the “Sign Here: areas on endless paperwork. Made it super easy. Spent endless time with BMW Finance asking why even with my outstanding credit rating they couldn’t offer a better rate. Jordan went above and beyond to help me with different options to finance to meet my budget.
Even Garrett Ellard stepped in when all my paperwork via UPS next day went missing. We were all worried. He was so helpful too. Turns out the UPS truck broke down but somehow everything eventually made it back to Cedar Rapids…this is stellar customer service and sincerity.”