A huge congrats goes out to Jonathan Heller from McGrath Volkswagen Hyundai of Dubuque for receiving the October Difference Maker of the Month Award! Every month, two company managers review all submissions from reviews, surveys, and nominations that we receive to determine who will be awarded the “Difference Maker” of the month!
“A few months back my son and daughter-in-law purchased a used car from your dealership. Shortly thereafter they discovered that the frame was so rusted that it was determined by their mechanic that the car was unsafe to drive. I met with your service rep, Jonathan Heller expecting a big hassle. I was pleasantly surprised. He could not have been more friendly, considerate, and helpful. he provided my daughter-in-law with a loaner car until he could determine the extent of the damage.
After he realized the car could not be repaired, they replaced the car with a new model with less miles with a fair and reasonable increase in price. Rest assured I will remember the fair treatment my son and daughter-in-law received at your dealership, the next time I am in the market for a car and will pass on my experience to my friends.”