“The focus for our customer service is our mission statement, which is, ‘Do the right thing, exceed expectations, make a difference,” said Pat McGrath, owner of Pat McGrath Chevyland.

Striving to achieve this goal is what made subscribers of the Corridor Business Journal vote the auto dealership as offering Best Customer Service for a retail outlet.

At Pat McGrath, every employee receives a full day of training that is specific to customer service.

“My father, who started the business, really drove home the point that we are in the customer service business first, the car business second,” he said.