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Home » March Difference Maker of the Month!

March Difference Maker of the Month!

April 3, 2019 By Lindsey Elam

Difference Maker

A huge congrats goes out to Jamie Schwab from McGrath Buick GMC Cadillac for receiving the March Difference Maker of the Month Award! Every month, two company managers review all submissions from reviews, surveys, and nominations that we receive to determine who will be awarded the “Difference Maker” of the month!

Jamie Schwab

“My name is Kelli, and I am the owner of a Chevy Equinox that I purchased about 6 months ago from Jamie Schwab.  I met Jamie a few years ago and she sold me a Jeep Wrangler.  We returned to her to purchase this Equinox, and my husband enlisted Jamie to find his Chevy Colorado.  We were both McGrath customers only by chance before knowing Jamie, but she has become ‘Our Girl in Hiawatha’ (as we love calling her) because she goes above and beyond for us. She has earned our business for your dealership.”

“Just one recent example relates to issues I was having with my Equinox.  Steve in the service department took great care of me to ensure my car was not only fixed, but that GM would cover a large portion of the repair even after I was over on miles with the warranty.  Unfortunately, he didn’t have a loaner car available.  The nature of my work requires a vehicle, so I desperately emailed “Our Girl in Hiawatha’ to see if she could help me out.  Within minutes, she replied, saying she has a loaner car ready whenever I am able to stop by to pick it up.  That evening I drove away in a 2019 Kia Soul to keep until my Equinox was fixed.  This is impeccable service.  Jamie didn’t need to solve this problem, but she did anyway.  She understands that little details matter, as evidenced by the follow up calls and texts we receive after purchasing a vehicle from her.  But she also comes through when it matters most.”

“Thank you for ensuring the training for your employees is top notch.  While I would like to think her training is the only reason Jamie excels, the majority of it is innate.  You have a great team member on your hands.”

– Kelli Kennon-Lane and John Lane

Filed Under: Our Family Tagged With: McGrath Buick GMC Cadillac

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