A huge congratulations goes out to the McGrath Buick GMC Cadillac Team for receiving the 2018 National Customer Service Award! Thank you to our awesome customer Ken Graff for the shout out to Rotohear 7562 LLC about your experience with us. Ken drove all the way from Osceloa, Wisconsin looking for a specific vehicle and had about twenty picked out to look at and wanted to complete the sale before the end of 2018.
Bobby Hoyer found him the perfect vehicle that wasn’t on his list and it was unfortunate that it was a “no title” vehicle since those take a longer time to complete the sale. The team knew that Ken needed a quick sales process, our team hit the ground running to make this deal happen for him. The office staff did an amazing job of expediting the process and was able to get the title in about 4-5 days. He drove down about a week after his initial visit to bring his new vehicle hom. Dominique, Toni, and Bobby were a huge asset during this buying process.
Ken was blown away with the entire staff and wanted to make sure he showed his appreciation for all of the hard work. He reached out to Bobby to let him know that he had reached out to GM personally to make sure they knew what a special group they have! The team was blown away when they heard they would be receiving this amazing customer service award. It has been such a pleasure to work with Ken, thank you!