A huge congrats goes out to Beth Hadenfeldt from McGrath Buick GMC Cadillac for receiving the May Difference Maker of the Month Award! Every month, two company managers review all submissions from reviews, surveys, and nominations that we receive to determine who will be awarded the “Difference Maker” of the month!
“I purchased a new Buick Regal in May of 2018 and have loved the car! In January, I brought it in for a routine maintenance check for lube, oil, etc. Afterwards, the sensor in the gas gauge was not working and the part needed for repair needed to be ordered and was on backorder. I want to advise you that Beth Hadenfeldt, on your team went above and beyond and was always keeping me up to date on the status of the part. She provided an available loaner, and she knew that with my work and traveling with customers in my car, I needed something with more legroom so she upgraded me to a larger vehicle.”
“The part remained on backorder for more than 6 weeks. We cannot control how we react to it. Beth’s attention to detail and effective communication made this experience easier for me and she eased my pain by requesting a check from GM to reimburse me for one month’s payment, which GM agreed to do. Thank you, Beth!” – Doug Ropp