Fiat Chrysler Automotive recognizes Alex as one of the best in the country! Alex Eggers has been named a CX Champion for giving his customer an exceptional experience. CX Champion stories are designed to educate readers in best practices for success, and to spotlight tools they can utilize while working with customers. It’s in our mission, Do the right thing. Exceed expectations. Make a difference. Alex is a shining example of putting our mission into action, to provide his customers with an exceptional experience.
The pandemic has provided us an opportunity to put all our tools to great use when it comes to helping our customers. Alex pulled out all the stops when it came to his customer Gary J.
Gary was struggling to find the perfect, fully loaded, blacked out Ram 1500 Laramie and just happened to find it on our website. Gary’s was so pleased with his experience, he wrote a customer experience survey which lead to Alex receiving the CX Champion recognition.
Customer Experience Survey
“With the ongoing pandemic and the difficulty of getting the vehicle I was looking for, McGrath made the buying experience very easy. The problem for me was McGrath was three and a half hours from my house, Alex just walked me through the vehicle with YouTube videos, and took a lot of pictures for me to see what I was buying – there were no surprises. When I arrived at the dealership, the vehicle was cleaned and ready to go. Alex, checked in once I got home. I explained there are so many things to learn, and he forwarded me two additional videos on some of the other features. This truly was an enjoyable car-buying experience.”Gary J.
Its All About Technology
These days, technology is at our fingertips. Alex has set himself apart from others by utilizing a variety of technology with Gary.
Throughout the process, we focus on making it super easy and convenient for those that are near and far from our dealership. In addition to using photos, videos, and video platforms like Zoom, Google Meet, Skype, and FaceTime, I also routinely use Owner Support Plus (OS+). I use OS+ with every truck and new vehicle customer I meet. It walks us through specific features and parts of the vehicle that our customer should know how to use before they pull out of the showroom with their new vehicle.Alex Eggers
Alex is an outstanding leader within our company and we are proud of his hard work and dedication to his customers. Congratulations on being named a Customer Experience Champion!